Please try and refresh your Net Browser with your wireless network.

Please access your wireless network settings (double-click wireless icon in bottom right-hand area of screen). Next click on the Wireless Information tab and then right-click on the available wireless network names and choose ‘Delete’ for each.  Now click OK.  Please note that some of the wireless names will not delete.  This does not matter, so please attempt to delete all.  When finished, please click OK in the top right-hand corner.

Next, please turn off the Net Browser.  Now return to your wireless network settings.  When your wireless network name reappears, click on the name and click OK.  The Wireless Network Properties window should pop up.  Enter your wireless password (Network Key) and click ok.  The ‘Status’ should show ‘Connected to …’ after a few seconds.  If successful, please click OK and open the Internet Explorer web browser

If you are having trouble entering the Wireless password (Network Key), please see the following FAQ.

If you are not successful in connecting the device to the internet after following the above information, your device may be faulty.  In such an event, we would advise that you return the device to the place of purchase in order to receive a new replacement unit.