In rare cases, when unplugging the Gatekeeper Pico / Gatekeeper Pico Pro while it is in the middle of an Anti Virus update, there might be a situation when the Anti virus database will become corrupted. As a result, the AV engine will be temporarily down until the database will be restored and establish.
To prevent the exposure of the computer to viruses and threats, we temporary disable the communication.
This is reversible situation and can be easily fixed. Just plug the Yoggie back, verify it finished the boot sequence and wait. Yoggie can be enabled or disabled* during this time. The device will download again all the needed updates from Kaspersky and will rebuild the Database. Once the process will be completed, it will automatically start the AV engine, and it will allow browsing and emails to be Send / Received.
This might take some time, and depends on the amount of updates that are missing, connection speed etc’
From our experience, this usually takes around 30~60 min, but it might take more.
* In case you need an urgent connection to the internet, you can disable the Yoggie (using the Tray Icon), but please be aware that Yoggie will not protect the computer.
We have also found that updating your driver version will also resolve this issue.
To check your driver version, right-click the Yoggie icon in the system tray and choose ‘About’.
New versions of the driver can be downloaded from the following page:
http://www.mydisgo.info/archives/category/disgoproducts/portable-security
