MyDisgo » FAQ

Tablet screen damage

chayes — Thu, 26 Jan 2012 17:09:44 +0000

We are sorry to advise that physical damage such as screen damage is not covered by warranty.

As the screen (LCD module and touch digitizer) constitutes the highest proportion of the cost of the bill of materials, when combined with logistics and labour charges on an individual unit basis it is not feasible to offer a paid for repair service.

Similarly we are also unable to offer the LCD module and digitizer as an after-market component spare for this reason amongst other factors.

We regret that we are unable to assist you in this matter.

If the device or screen was damaged out of the packaging, please advise the place of purchase immediately.

Password reset issue

chayes — Thu, 26 Jan 2012 17:05:29 +0000

Regrettably, it is not possible to reset a password on the Net Browser device.

If the device is not working as expected, it may have become corrupt which would cause a corrupt password to be set on the device.

This would cause the password you have set initially to not be recognised by the device.

In this event, we would advise that you return the device to the place of purchase under the sale of goods act.

Damage and Repair queries

chayes — Fri, 20 Jan 2012 11:29:06 +0000

If the device becomes damaged, please return the device to the place of purchase.

Regrettably, it is not possible to carry out any repairs to the device.

Storage management/access with 2.3 update

chayes — Thu, 19 Jan 2012 11:10:42 +0000

When a memory card is connected to SD1 or SD2 on the Tablet, go to the Applications page and open the OI File Manager.

Here, touch the ‘MNT’ icon at the top and then tap ’sdcard1′ or ’sdcard2′. sdcard1 is the top USB port.

Please note:

SD card slot 2 will be shown with path /mnt/sdcard1 by the system to all applications
SD card slot 1 will be shown with path /mnt/sdcard2 by the system to all applications

The same applies for a USB flash drive which is connected to the Tablet.

Android Market / Flash compatibility

chayes — Fri, 30 Dec 2011 12:45:27 +0000

Please note that the Tablet cannot be used with the official Android Market.

For alternative downloading sites, please see our Android app information page on the mydisgo.com FAQ page.

The Tablet is not compatible with the Adobe Flash player. As such, the Tablet will not successfully download and run the Flash player installation files.

However, it is possible to view some video content using the Skyfire web browser and the YouTube app can also be used for video content.

Tablet not starting up correctly after 2.3 update

chayes — Fri, 30 Dec 2011 12:32:48 +0000

Please try the following:

Power off the device and connect the device to the mains.

Press the “HOME”+”BACK” (front of device) +”POWER” buttons twice and follow the instruction on the display. The device will complete a hardware reset.

Before powering on, please also ensure that the device is connected to the mains and that any storage devices (USB flash drive/Memory card) have been removed.

This should help to resolve the issue.

Trouble connecting to Network/Internet

chayes — Fri, 30 Dec 2011 11:45:58 +0000

As the device is not successfully connecting to your network, please try the following.

Reboot the tablet and toggle off/on the Wi-Fi tick mark in Wi-Fi settings. Please also ‘Forget’ your network and try reconnecting.

If this does not help, check your wireless router setup to select “Wireless b/g compatibility” or “legacy” modes on Wireless N type routers. The Tablet is Wi-Fi IEEE 802.11 b/g compatible only and is not ‘n’ compatible.

If the device is still not connecting, safely remove the MicroSD card from the device and complete a Factory Reset on the unit. This can be done via the Settings menu > Privacy > Factory Reset.

The Factory Reset will format the device and should resolve the potential conflict with the wireless.

If the unit is not working as expected after this reset, the device has become faulty.

To confirm this, if possible, please try connecting the device to a different network.

2.3 Update for Tablet 7900/8000

chayes — Thu, 10 Nov 2011 14:29:11 +0000

The Android 2.3 update will shortly be available.

We expect to have the update available to customers by the end of November 2011.

disgo TV GO – Product Update

chayes — Wed, 17 Aug 2011 08:46:11 +0000

If you are having issues accessing Shoutcast or specific Radio/TV stations, please update your TV GO device.

Please download the files from HERE
An update procedure is included in a text file.

Please note, you will require WinRAR software in order to successfully open the update files.

Click HERE to download the WinRAR software

If you have any queries in relation to this update, please do not hesitate to contact us.

Busbi DV119 support

chayes — Thu, 04 Aug 2011 11:27:41 +0000

Please go to busbi.biz for information and support on the Busbi DV119 HD camcorder.