MyDisgo » FAQ

Gatekeeper – Manufacturer and product issues.

chayes — Thu, 05 Aug 2010 10:40:41 +0000

disgo are currently attempting to work through a strategy with Yoggie Security Systems.
Regrettably, Yoggie Security Systems have not found financial assistance and are now in administration.

Although Yoggie have said that they will reopen support for their products as soon as they receive finances they are not aware when or indeed if this will happen.
At this stage of the situation, we are advising customers with malfunctioning unit to explain the situation to the place of purchase and request a refund or credit.

We will be updating this section with news from Yoggie as and when we receive it.

U3 update for Windows 7

chayes — Thu, 05 Aug 2010 09:48:42 +0000

For those of you looking for Windows 7 support on your U3 device, please see the latest U3 update here.

Net Browser – Setting up the Inbox application

chayes — Fri, 30 Apr 2010 16:00:33 +0000

With regards to setting up a POP3 email account, please open the Inbox application; click on Services > Options > Add > Choose IMAP4 Mail or POP3 (depending on your mail service) and click OK on the in the top right-hand corner.
On the next window ‘POP3 Mail Service Definition’; choose ‘Network Connection’ for Connection. The POP3 Host details can be found from your mail service provider. The User ID and Password is your personal details for that specific email account.

Can I update the Operating System or RAM on the Net Browser 3000?

chayes — Wed, 17 Mar 2010 12:57:10 +0000

No. It is not possible to access the BIOS on the Net Browser 3000. As the device uses an integrated chipset, it is not possible to update the memory in the unit.

Do I need Anti-Virus software for my Net Browser 3000?

chayes — Wed, 17 Mar 2010 12:54:19 +0000

No. The Net Browser 3000 use the Windows CE Operating System. This system is built using a simplistic approach, which allows the device to remain safe from all internet and virus threats.

Net Browser – How to enter Wireless network password?

chayes — Wed, 23 Dec 2009 14:16:28 +0000

If the Net Browser will not connect to your wireless network or appears to be connected but will not display web pages, it may be that your wireless network password has not been entered (correctly).

Please access your wireless network settings (wireless icon in bottom right-hand area of screen). When the window opens, please click on the Wireless Information tab. In this window you should be able view your wireless network name (SSID). Right-click on your network name and choose ‘Configure’.

In this new window, Wireless Network Properties, please enter your password or Network key. If this area is greyed out, please remove the green tick from ‘The key is provided automatically’ and try entering the password again.

Net Browser – How do I fix the PPOE error message?

chayes — Mon, 21 Dec 2009 09:57:28 +0000

Open Internet Explorer. Click on the ‘View’ option and then ‘Internet Options’. Now click on the ‘Connection’ tab and ensure that there is a tick mark in the box for ‘Use LAN (no autodial)’. Also, please ensure that the ‘Access the Internet using a proxy server’ tick box is not ticked.

disgo/Yoggie – Warning Message: “The anti-virus signature database is currently updating. Try reloading the page you are trying to access in a moment”. I cannot access the Internet.

chayes — Thu, 17 Dec 2009 10:24:19 +0000

In rare cases, when unplugging the Gatekeeper Pico / Gatekeeper Pico Pro while it is in the middle of an Anti Virus update, there might be a situation when the Anti virus database will become corrupted. As a result, the AV engine will be temporarily down until the database will be restored and establish.

To prevent the exposure of the computer to viruses and threats, we temporary disable the communication.

This is reversible situation and can be easily fixed. Just plug the Yoggie back, verify it finished the boot sequence and wait. Yoggie can be enabled or disabled* during this time. The device will download again all the needed updates from Kaspersky and will rebuild the Database. Once the process will be completed, it will automatically start the AV engine, and it will allow browsing and emails to be Send / Received.
This might take some time, and depends on the amount of updates that are missing, connection speed etc’

From our experience, this usually takes around 30~60 min, but it might take more.

* In case you need an urgent connection to the internet, you can disable the Yoggie (using the Tray Icon), but please be aware that Yoggie will not protect the computer.

We have also found that updating your driver version will also resolve this issue.
To check your driver version, right-click the Yoggie icon in the system tray and choose ‘About’.
New versions of the driver can be downloaded from the following page:
http://www.mydisgo.info/archives/category/disgoproducts/portable-security

Net Browser – How to chat on Facebook

chayes — Tue, 15 Dec 2009 12:34:40 +0000

In order to chat on Facebook, you will need to access the main Facebook website and not the faster mobile Facebook site. On a Google search for ‘Facebook’, the Mobile website version is denoted by a green mobile phone icon.

On the main Facebook website, you will need to click on the speech bubble in the bottom right-hand corner.
You may need to allow pop-ups before this will work successfully.
To allow pop-ups, open Internet Explorer and go to View > Internet Options. Then click on the Popups tab. Remove the tick from the ‘Block popups’ tick box and click OK.

Net Browser is not holding charge or powers off during use

chayes — Tue, 15 Dec 2009 12:13:49 +0000

If the Net Browser is not holding charge or turns off during use while the power adapter is not connected, the battery is faulty. In this event, the product should be returned to the place of purchase in order to receive a new replacement unit.