The disgo Media Bank does not support .WMV files.
In order to successfully playback your unsupported .WMV files, please download the following converter (Prism) to your computer: http://www.nchsoftware.com/prism
Save the download to your computer.
Double-click the ‘prismsetup’ icon.
Choose the relative converter options – ‘Switch Audio Converter’
Continue to install the Prism software. Click ‘OK’ at any error message.
There may be some further installs (plug-in components) in this process, which are clearly explained along the way. Save all components to the same folder. Simply double-clicking on the new component icons will install them.
Add the necessary file by clicking on ‘Add File(s)’
Choose .MPG in ‘Output Format’.
Click on ‘Convert’.
The new file will be saved in the ‘Output Folder’.
This new file should now play successfully on your Media Bank
Normally a movie is compressed by two parts, Video and Audio. There are many kinds of Audio formats. Audio formats also have different values of kbps. The following values are supported: 160kbps, 448kbps and 1536kbps.
In order to successfully playback your unsupported video files, please download the following converter (Prism) to your computer: http://www.nchsoftware.com/prism/prismsetup.exe
Save the download to your computer.
Double-click the ‘prismsetup’ icon.
Choose the relative converter options – ‘Switch Audio Converter’
Continue to install the Prism software. Click \’OK\’ at any error message.
There may be some further installs (plug-in components) in this process, which are clearly explained along the way. Save all components to the same folder. Simply double-clicking on the new component icons will install them.
Add the necessary file by clicking on ‘Add File(s)’
Choose .MPG in ‘Output Format’.
Click on ‘Convert’.
The new file will be saved in the ‘Output Folder’.
This new file should now play successfully on your Media Bank
The recording resolution of the disgo Media Bank is 640×480. Playback quality is dependent on initial movie file quality and the resolution capabilities of your tv.
In order to view all your files on the disgo Media Bank, it is often necessary to press the ‘LIB/UPD’ button. This button should also be used every time a user adds new files to the disgo Media Bank.
The “STMC” folder is automatically created every time the user presses the “LIB/UPD” button on the remote control.
This folder is used for categorising the media files in the Media Library of the Media Bank.
It does not effect the function and operation of the system when being deleted but the category of the media files in the Media Library will be removed.
It will be re-created once the user presses the “LIB/UPD” button again.
Media Bank only supports picture types of .JPG and .JPEG.
Files not belonging to these two types will be shown as a ‘?’, meaning that the file is not supported.
Two reasons for the screen displaying a ‘?’:
Reason 1:
3 different FORMAT OPTIONS are given to a picture with a suffix name ‘.JPG’:
Baseline (’Standard’) / Baseline Optimized / Progressive
If you choose Baseline (’Standard’), the picture type will be ‘.JPG’.
If you choose Baseline Optimized, the picture type will be ‘.JPEG’.
If you choose Progressive, the picture type will be ‘.JPE’.
As the Media Bank only supports the picture types of ‘.JPG’ and ‘.JPEG’, the picture type of ‘.JPE’ will be shown in a ‘?’ on screen.
If necessary, Adobe Photoshop will allow you to change the Format Options (JPEG Options) to a format that is supported by the Media Bank. Alternatively, a free ‘picture file converter’ download will allow you to convert your unsupported file to a file supported by the disgo Media Bank.
Reason 2:
If the picture type is .JPG or .JPEG but the size of the picture is over 4MB, it will still show a ‘?’. 4MB is the largest image capacity supported by the Media Bank.
Audio/Video Decode
1) MPEG-4 Simple Profile video with MP3/AAC/IMA audio decode
2) MPEG-4 ASP Video Decode (BVOPS only) + MP3/AAC audio decode
3) MPEG-4 ASP Video Decode (Quarter PEL only) + MP3/AAC/IMA audio decode
4) MPEG-4 ASP Video Decode (BVOPS + Qpel) + MP3/AAC/IMA audio decode
Details of each:
1) 720X480 @ 24 fps (or 640X480 @ 30fps) @ 4mbps + 160kbps
2) 640X480 @ 24fps @ 3 Mbps + 160Kbps
3) 640X480 @ 24fps @ 3 Mbps + 160Kbps
4) 640X480 @ 20-24 fps @ 3mbps+ 160Kbps
If you have a .MP4 file that will not play on your disgo Media Bank, please use the following information:
In order to successfully playback your unsupported .MP4 files, please download the following converter (Prism) to your computer: http://www.nchsoftware.com/prism/prismsetup.exe
Save the download to your computer.
Double-click the ‘prismsetup’ icon.
Choose the relative converter options – ‘Switch Audio Converter’
Continue to install the Prism software. Click \’OK\’ at any error message.
There may be some further installs (plug-in components) in this process, which are clearly explained along the way. Save all components to the same folder. Simply double-clicking on the new component icons will install them.
Add the necessary file by clicking on ‘Add File(s)’
Choose .MPG in ‘Output Format’.
Click on ‘Convert’.
The new file will be saved in the ‘Output Folder’.
This new file should now play successfully on your Media Bank
Music: - MP2, MP3, WMA, AAC, WAV, AC3
Video: - VOB, VCD, KVCD, SVCD, DIVX (4.X/5X), DIVX 3.11, XVID, MP4, DAT, AVI
Image: - JPEG
No. A separate license must be purchased for the specific computer you wish to use it on.
Updated copies of the KeySafe and KeySafeLite programs can be accessed at the links outlined below:
If the disgo that you have uses KeySafe – KeySafe_disgo.exe can be downloaded at this link:
http://www.mydisgo.com/drivers/specifications_disgopro_software_s2.php?device=disgo%20pro#KeySafe
If the Disgo that you have uses KeySafeLite – KeySafeLite.exe can be downloaded at this link:
http://www.mydisgo.com/drivers/downloads9.php?device=disgo%20lite
The KeySafe and KeySafeLite programs are only compatible with Windows based operating systems. This will mean that although you will see files in the Public Zone, files in the Privacy Zone will not be accessible on the Mac.
In order to address this problem check the name of the application that you are using for password protection to confirm if it is KeySafe or KeySafeLite that is used on the disgo model you have.
If the Application is KeySafe:
Delete the copy of KeySafe that is currently on the disgo and then download an updated copy from this link:
http://www.mydisgo.com/drivers/specifications_disgopro_software_s2.php?device=disgo%20pro
The file you require will be called KeySafe_disgo.exe. Download this to the disgo drive (NOT the computer). This will then allow you to access the files in the Privacy Zone using the same password as you used previously.
If the Application is KeySafeLite:
Delete the copy of KeySafeLite that is currently on the disgo and then download an updated copy from this link:
http://www.mydisgo.com/drivers/downloads8.php?device=disgo%20lite/disgo%20classic%20Non%20U3
The file you require will be called KeySafeLiteV1.1.2.exe. Download this to the disgo drive (NOT then computer). This will then allow you to access the files in the Privacy Zone using the same password as you used previously.
