If your storage device has become damaged, corrupt or indeed infected by a virus, you may need to avail of a Data Recovery service in order to recover important files, images, etc.

In order to retrieve your files, please send your device to Clever-Stuff Ltd at the address below.  On receiving your device, we will ascertain if the files can be retrieved. 
This initial examination is completed free of charge. 
We will then update you on the estimated cost of the data retrieval.  Please see price guide below for further details.

Please send your device to the following address with a brief fault description:
Luke Noonan
Clever-Stuff Ltd – Data Recovery
24 Scrubs Lane,
London,
NW10 6RA

Price guide according to seriousness of failure:

If you require EXPRESS or EMERGENCY recovery, please detail this in an email to our technical team.
Categories are based on the level of damage to the device and how difficult it is to retrieve lost data.
All prices are estimates only and based sight unseen on your device. All prices are based on a single chip device of average capacity of 1GB.  VAT applies to UK sales; other taxes may apply to International cases.

We accept the following methods of payment:
Cheque  :  Bank Transfer  :  PayPal

The Net Browser is unable to retain Favourite web sites between each shut down.  As the Net Browser is using the Microsoft Windows CE Operating System, some of the functionality of a regular Operating System is not available, including the Favourites option.

If the Net Browser will not turn on when connected to the mains or otherwise, the battery has become faulty.  In this event, the device should be returned to the place of purchase in order to receive a new replacement unit.

No.  The Net Browser is unable to install the necessary drivers for a printer to work successfully.

If the keys or the touchpad on the Net Browser are not functioning as expected, please reset the device by using the Reset button on the underside of the device.  When the Reset button is pressed the unit will power off.  Turn the unit back on and check to see if the problem has been resolved.  If the problem persists, the unit should be returned to the place of purchase in order to receive a new replacement unit.

Refresh your Net Browser with your wireless network.

Please turn off your wireless router.  Please access your wireless network settings (double-click wireless icon in bottom right-hand area of screen). Next click on the Wireless Information tab and then right-click on the available wireless network names and choose ‘Delete’ for each.  Now click OK. 

Next, please turn off the Net Browser.  When the Net Browser has been turned back on, turn on your Wireless Router also.   Now return to your wireless network settings.  When your wireless network name reappears, click on the name and click OK.  The Wireless Network Properties window should pop up.  Enter your wireless password (Network Key) and click ok.  The ‘Status’ should show ‘Connected to …’ after a few seconds. 

If you are having trouble entering the Wireless password (Network Key), please see the following FAQ.

If the Net Browser is not holding charge or turns off during use while the power adapter is not connected, the battery is faulty.  In this event, the product should be returned to the place of purchase in order to receive a new replacement unit.

In order to chat on Facebook, you will need to access the main Facebook website and not the faster mobile Facebook site.  On a Google search for ‘Facebook’, the Mobile website version is denoted by a green mobile phone icon.

On the main Facebook website, you will need to click on the speech bubble in the bottom right-hand corner.
You may need to allow pop-ups before this will work successfully.
To allow pop-ups, open Internet Explorer and go to View > Internet Options.  Then click on the Popups tab.  Remove the tick from the ‘Block popups’ tick box and click OK.

In rare cases, when unplugging the Gatekeeper Pico / Gatekeeper Pico Pro while it is in the middle of an Anti Virus update, there might be a situation when the Anti virus database will become corrupted. As a result, the AV engine will be temporarily down until the database will be restored and establish.

To prevent the exposure of the computer to viruses and threats, we temporary disable the communication.

This is reversible situation and can be easily fixed. Just plug the Yoggie back, verify it finished the boot sequence and wait. Yoggie can be enabled or disabled* during this time. The device will download again all the needed updates from Kaspersky and will rebuild the Database. Once the process will be completed, it will automatically start the AV engine, and it will allow browsing and emails to be Send / Received.
This might take some time, and depends on the amount of updates that are missing, connection speed etc’

From our experience, this usually takes around 30~60 min, but it might take more.

* In case you need an urgent connection to the internet, you can disable the Yoggie (using the Tray Icon), but please be aware that Yoggie will not protect the computer.

We have also found that updating your driver version will also resolve this issue.
To check your driver version, right-click the Yoggie icon in the system tray and choose ‘About’.
New versions of the driver can be downloaded from the following page:
http://www.mydisgo.info/archives/category/disgoproducts/portable-security

Open Internet Explorer.  Click on the ‘View’ option and then ‘Internet Options’.  Now click on the ‘Connection’ tab and ensure that there is a tick mark in the box for ‘Use LAN (no autodial)’.  Also, please ensure that the ‘Access the Internet using a proxy server’ tick box is not ticked.

If the Net Browser will not connect to your wireless network or appears to be connected but will not display web pages, it may be that your wireless network password has not been entered (correctly).

Please access your wireless network settings (wireless icon in bottom right-hand area of screen).  When the window opens, please click on the Wireless Information tab.  In this window you should be able view your wireless network name (SSID).  Right-click on your network name and choose ‘Configure’.

In this new window, Wireless Network Properties, please enter your password or Network key.  If this area is greyed out, please remove the green tick from ‘The key is provided automatically’ and try entering the password again.